FAQs

How do I get a counselling appointment?

Simply fill in the form at the bottom of our home page. Alternatively, you can phone our reception. The number is 01903-714417. The office is open each week-day morning from 10am - 12pm. There is an answerphone, so please leave us a message if the office is closed. You can also email us at info@aruncounselling.com.

What happens after I have asked for an appointment?

You will be contacted by one of our administrators and asked to to give some basic details - address, telephone number, name of your GP, your date of birth, and your availability, together with how you would like to be contacted (given our determination to preserve your confidentiality).

As long as the waiting list permits it, you will then be contacted by an Assessment Counsellor who will make an appointment to meet with you, usually within two or three weeks. Assessment session lasts for about an hour during which time the counsellor will assess your counselling needs with you.

You will be asked to pay a contribution for this assessment session - usually £25, but this cost can be discussed in the case of hardship. Your completed assessment will then be placed into a confidentially held allocation file and as soon as a suitable counsellor is free to see you, he or she will contact you to make an appointment to begin.

You will continue to meet weekly with your counsellor for an initial contract of 18 sessions, which may be extended to up to a year if all parties agree that it is worthwhile. We ask that you contribute a regular weekly amount according to your means (given that we are a charity and need to pay for room hire, and other costs) - this sum is initially negotiated with the assessor but can be reviewed at any time.

I work full-time. Do you have appointments in the evening or at weekends?

We have a few counselling appointments in the evenings from 5 - 9pm and on Saturday mornings. The more flexible you can be with your availability, the quicker we will be able to find you a suitable counsellor.